FAQs

Check-in is from 4:00pm on your arrival day. Check-out is by 10:00am on your departure day. If you need to arrange a different time, please get in touch before your stay and we will do our best to accommodate you.

Kate and Matt live on site and will greet you on arrival. You will receive full arrival instructions and any access details in your booking confirmation.

Yes. Each cottage has its own dedicated onsite parking space, included with your stay. If you are booking both cottages, there is room for multiple cars.

Axminster is approximately 20 minutes by road and is served by regular South Western Railway services from London Waterloo and Exeter. Taxis from the station are readily available.

There is no dedicated EV charging on site. Chard (10 minutes) has public charging points, and further options are available in Axminster and Taunton.

No. Lakehayes operates a strict no pets and no dogs policy. This is due to animals living on the property and in the surrounding grounds. We appreciate your understanding.

Yes. You can book Pippin Cottage and The Cider Barn together for a combined maximum of 6 guests. Each cottage has its own private entrance and self-contained facilities. Visit our Stay Together page for more information.

Yes. One of the two bedrooms in The Cider Barn can be set up as twin beds on request. Simply add a note when you make your booking and we will arrange it for your arrival.

Yes. Free WiFi is available in both Pippin Cottage and The Cider Barn.

Both cottages include bed linen, towels, a fully equipped kitchen, Smart TV, and all the essentials you need for a self-catering holiday. A welcome pack is also provided on arrival. For a full list of what is included, see the individual cottage pages.

The cottages do not have their own washing machines. For longer stays, we can advise on the nearest launderette in Chard. Please get in touch if this is important for your trip.

Yes, children are welcome at Lakehayes. Please note that there is a stream and paddock in the grounds, so parental supervision is advised for younger children.

We do not currently provide cots or travel beds, so please bring your own if needed. If you have questions about suitability for very young children, please get in touch before booking.

Chard is approximately 10 minutes away and has a Tesco, Co-op and several other shops for stocking up on arrival. There are also good farm shops and delis in the wider area.

Charmouth (approximately 25 minutes drive) and Lyme Regis (approximately 30 minutes) are the closest beaches. Both are on the Jurassic Coast and excellent for families, fossil hunters, and anyone who enjoys a coastal walk.

Yes. Ye Olde Poppe Inn in Tatworth is just a five-minute stroll from the cottages — close enough to walk there for the evening without needing to drive.

The area has plenty for families: fossil hunting and beaches at Charmouth and Lyme Regis, walking in the Blackdown Hills AONB, farm shops, Chard reservoir nearby, and easy day trips to Exeter and Taunton. The Jurassic Coast is one of the most family-friendly coastlines in England.

The minimum stay is 3 nights for both cottages. There is no minimum stay for long-term bookings, so please get in touch to discuss.

Cancellations made 60 or more days before your arrival date will receive a full refund. Cancellations made between 31 and 59 days before arrival will incur a 25% cancellation fee. Cancellations made within 30 days of arrival are non-refundable. We strongly recommend taking out holiday cancellation insurance.

Full details of the deposit and balance payment schedule will be included with your booking confirmation.

Kate and Matt live on site at Lakehayes and are always on hand to help. If anything needs attention during your stay, just let them know. Their contact details will be provided in your welcome pack.